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Posted by Balazs Wellisch on 01/02/06 10:34
> Okay, so people are supposed to make a important business decision
> based on some messages they read on a newsgroup? Jesus. The big issue
> is not whether it actually works but who's responsible when it doesn't.
You are! That's the beauty of open source. If you don't like the way it
works, fix it! On the downside there's really no one single entity to blame
if it doesn't work.
> If I'm pushing a setup that's described as experimental and something
> goes wrong, who's responsible? Me.
>
It sounds to me like you have a decision to make. Go with open source or
proprietary software. If you want someone else to blame in case something
goes wrong you can pay the license fees for a product that has commercial
support behind it like Microsoft or Sun. Although in my opinion the open
source community is often more responsive and more helpful than having to
wait for some software giant put your trouble ticket through its hoops while
it is being escalated through the various support levels.
> Seriously, how long does this "experiment" have to last? Is it that
> hard for them to run some tests to see if the thing works or not?
>
The life cycle of open source products are typically longer than that of
proprietary software. Open source products are usually released when they
are ready not when marketing says so. I think this is a good thing. It keeps
the quality of software higher while maintaining more realistic user
expectations. If it's in beta you should understand what you're getting
yourself into.
>> But it already works in a production environment! Have you tried it?
>
> Of course. And I have egg on my face to show for. I have to say, I
> rather dislike having to apologize to an important client for someone
> else's bugs.
>
Sorry, but I don't think that's fair. If you had done your job you would've
discovered any flaws or problems before a production deployment. It's up to
you test your own setup. Of course, I'm not aware of the details of your
situation, I could be wrong.
Remember, you're getting an incredible product in PHP for free! If you want
commercial support for it you might want to look at a third party company
like Zend. www.zend.com
My 2 cents,
Balazs
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