Reply to Off Topic? Handling Client Expectations

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Posted by Al Kolff on 04/26/07 02:11

After developing two major php/mysql projects (over 15 weeks (700+ hours)on
each) for two different clients, I am having the same problem. I did due
diligence and spent major time with both clients to define the scope and
sequence for both of them. And after the usual shakeout of minor tweaks and
bugs, both are working and working well. The clients both agree with that.

But, both seem dissatisfied that while the projects do what they asked for
and more that they aren't what they "wanted". It's not about the steak but
about the sizzle.

I no noob I've been at this since 1965. Anyone else running into this? I
mean I have had bad clients/bosses before. But that's not the case here.
These are clients that have been good customers and been well satisfied in
the past. If you have any ideas please let me have them.

God bless,
al

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