Posted by SAZ on 01/24/08 23:09

In article <5vsindF1nv7nhU1@mid.individual.net>,
hmessinger.removethis@comcast.net says...
> SAZ wrote:
> > In article <5vsfb3F1ogr1tU1@mid.individual.net>,
> > hmessinger.removethis@comcast.net says...
> >> SAZ wrote:
> >>
> >>> A lesson in this business that I learned a long time ago - do what the
> >>> customer wants, no matter how stupid it seems. Why give the work (and
> >>> money) to someone else?
> >> Because that isn't the only consideration in the world?
> >>
> >
> > You can be as self-righteous as you want. You can advise against
> > something all day, but if the client wants it and it's legal, give it to
> > him or be prepared to lose the business.
>
> I heard you the first time. And then you asked, "why give the work to
> someone else?" And I responded, "because [keeping the client's business]
> isn't the only consideration in the world." You asked a question and I
> answered it. I don't care if you don't like the answer. It's the answer.
>
> > Anyone who has any kind of business sense knows that it's cheaper and
> > easier to keep a customer than find a new one.
>
> And again: that isn't the only consideration in the world. You may
> choose to ignore as many of the other considerations as you like, but
> they are still there, and I'm sure you would start to agree if your
> client said to keep his business you, for example, must have an arm
> removed. So please get off *your* high horse about how keeping a client
> is the only consideration worth caring about.
>
I hardly see where your analogy of having an arm removed is the same as
giving the customer an mp3 player on the site.

I'm not on a high horse. Those of us with successful, profitable
businesses will agree - keeping the client happy is paramount.

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