Posted by Ramon on 09/26/05 04:14

Just out of interest, you didn't get Zend Studio 5? Because that's only
available in Beta...

Ramon wrote:
> Thats, fair enough. As a long term user of Zend products, I have also
> came to this realization. Poor support that is... But unfortunately, as
> far as using PHP for a large scale projects, no other application on the
> market currently comes close.
>
> So in case of zend, its very similar to Windows 98 :) It works, just not
> too well, but still better then anything out there... hopefully in the
> coming month the support situation will only get better.
>
> D.
>
> smorrey@gmail.com wrote:
>
>> Hello everyone, just wanted to share my experiences with Zend "the php
>> company".
>> I decided to do the test drive of the Enterprise grade developer
>> studio.
>> Big mistake!
>>
>>> From day one I had nothing but problems.
>>
>> After realizing that something terrible had happened to my webserver
>> during the install process, I figured WTF maybe I did something wrong.
>>
>> I wiped my hard drive and started again, this time using the
>> Apache/MySQL/PHP that comes with it, rather than pointing it to my own.
>>
>> Same result, but this time I realized the installer had fubared some
>> scripts and locations. It also missed a few permissions that it should
>> have set.
>>
>> I tracked them down, repointed some scripts to the right sockets, and I
>> was off.
>> At that point I decided to install the Developer Studio Client on my
>> workstation.
>>
>> That thing just crapped out saying it couldn't find some libraries.
>>
>> So I created a support ticket to ask what I should do.
>> They kindly pointed me to an obscure knowledge base article, that
>> didn't appear when searching ANY of the keyword errors.
>>
>> This article told me, that I needed to hexedit the installer, then
>> after it installed I had to hexedit the ZDE binary!
>>
>> What the hell kind of installer requires you to hexedit it, before it
>> can work?
>> Furthermore the article claimed the binary was in a place that didn't
>> exist, so I had to updatedb and do a search on the filename, cross my
>> fingers and hope against hope I had picked the right one.
>>
>> Fortunately I did.
>>
>> After I installed the client, I decided to double check developer
>> studio server, and make sure everything was going fine.
>> Thats when I ran into this error.
>>
>> "ini_modifier error: ini_modifier was not set"
>>
>> It was the sole content on EVERY page!
>>
>> I created a new support ticket asking what it meant.
>> They emailed me asking me to send them a file generated by thier
>> troubleshooting utility. So I ran the utility, and sent them the file.
>> Another day passes by, this time they ask for access to the server.
>> I give them the access they request and the password.
>>
>> It's now been a week. I have updated the ticket daily asking if
>> anything has been done. They are completely silent.
>>
>> Tonight I decided I had enough, told them thanks for showing me what it
>> must be like to be a real paying customer, and asked them to close the
>> ticket. I'll watch and wait and see how long it is until they get back
>> with me, or close the ticket.
>>
>> And to add insult to injury, when I emailed my sales person who said in
>> his initial email to me, that he would be happy to answer any questions
>> I may have, etc and so forth. I got my message back in seconds,
>> stating that the email address was incorrect, the email was sent to
>> mark@zend.com same as the letter was sent from, same as he said was
>> his email! He's supposed to be the Director of Inside Sales, but it
>> appears in the 5 days I took to evaluate the product he has been fired,
>> or re-assigned or something.
>>
>> Ok well I'm not out anything but a lot of my time, however I just
>> wanted to warn any developers considering Zend products, that they
>> didn't care about me when I was supposed to be evaluating the
>> enterprise grade product. So I hope you have better luck!
>>

[Back to original message]