Posted by Volker Hetzer on 09/26/05 18:54

smorrey@gmail.com wrote:

> Anyways, they finally got back to me. I guess being an Israeli company
> they have something called a weekend (never heard of one, never seen
> one), and evidently it's 2 whole days long.
This is part of the gregorian calendar, and most countries that have
their cultural/religious roots from "people of the book" i.e. jewish,
christian or muslim people try to have at least one, nowadays two days
off per week. Often this is saturday and sunday.
They sometimes violate that custom but only for very serious reasons.
Installation problems during *evaluation* typically mean that there's
no assembly line standing still or blast furnaces cooling down and
therefore you can wait until monday.

To name an US company, oracle has, when you open a "ticket", a special
button for this really serious type of problem where you want the camp-beds
to fold out from under the desks at oracle support. They then require you
to provide a 24h phone number and to stay where you can actually work with
them and your database. But you are not to press this button lightly
if you want them to respond seriously ever again.

Lots of Greetings!
Volker

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