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My web hosting company lost my data from mysql database

Posted by mantrid on 08/07/06 23:58

My web hosting company has lost my data due to the mysql software failing,
it only affected those people using innoDB engine. I asked them why they
didnt restore from a back up. They said

"there is not an effective way of backing up mysql without either suspending
the service or causing latency problems connecting the database"

are they bull s*****g me or are they correct?

I think they have been totally unprofessional in my opinion, and have caused
me weeks of work and lost all my user details and the data they keep on my
database.

Their terms of condition has the usual get out clause, does this mean that
legally there is nothing I can do?

 

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