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Posted by Ed Murphy on 08/09/06 18:51
On Wed, 09 Aug 2006 17:07:13 GMT, Roy Harvey <roy_harvey@snet.net>
wrote:
>I see no way you can reliably tie things back. Most, or at least
>many, such refunds will happen some time after the person starts to
>(try to) eat, and at most such places the register took three more
>orders before you ever receive your food. I have received refunds the
>NEXT DAY when an order I received on a drive-through was completely
>wrong.
>
>Maybe when business is slow you might tie it back with a fair chance
>of making an accurate match, but I would not count on having anything
>worth using.
Seconded. Just require the person processing the refund to enter some
appropriate data from the receipt. Store number + register number +
date + time is probably sufficient. What's your policy on refunds
without a receipt? And even if you do this, a number of customers
throw away their receipts at the store, so an unscrupulous manager
could collect those and approve bogus refunds against them.
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