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Posted by Chris Morris on 11/27/70 11:58
Stephen Poley <sbpoleySpicedHamTrap@xs4all.nl> writes:
> I have several times heard users complain about all the windows which
> some sites imposed upon them. I have not heard anyone complain about the
> lack of extra windows.
I have, once - where someone was filling in an extended form, and some
browsers would reset the form if they used the back button after
clicking on the 'extra information on field X' link.
The short-term solution was to add 'new window' links, which stopped
the complaints (and we'd had quite a few to that point). They were
additional to, not replacing, the same window ones. I suppose an
alternative might have been to explain on the page how to open links
in a new window, but the browsers in use were diverse and it would
have badly cluttered the page.
The long-term and better solution to that was to completely rewrite
the application interface to make the extra information available on
the same page as the form, and to put in better state handling so the
form field contents weren't lost when people changed what extra
information they viewed.
Naturally, this is a case in a thousand where the normal
recommendations don't apply (due to other design flaws, as it
happened), and I agree entirely with the recommendation in general.
--
Chris
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