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SSL lock sometimes isn't displayed

Posted by ilan on 02/27/07 05:32

Hi All,

I have just opened an ecommerce website, and have purchased an SSL
certificate, so all traffic on the site should be secure. The website
address is: www.ilandesign.com.au.

I don't get any warning messages, error messages, or prompts that the
website may not be trusted, but sometimes when I open the page, the
padlock doesn't display. It might only be for a short time whilst I
navigate across a few pages, and then seemingly randomly, the lock
will appear.

Once the lock appears, as long as I don't navigate away from the page,
it stays there. If I go to another website and then return, the same
problem occurs, where for a short while the lock doesn't display.

This wouldn't be such a big problem as I know that all transactions
and information transmitted is secure, and there are no warnings or
error messages to suggest otherwise, although I did a test and I was
able to complete an entire transaction without the lock displaying.
>From selecting the product, checking out, entering personal details,
and entering credit card details (I used an invalid card number), the
lock never showed. I am quite concerned about this - not so much from
a security point of view, but because people may not believe the site
is secure unless they see the lock.

Any help would be greatly appreciated.

Thanks,

Ilan

 

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