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Posted by Ed Seedhouse on 03/13/07 20:06
On Tue, 13 Mar 2007 08:07:28 -0600, Bergamot <bergamot@visi.com> wrote:
>Travis Newbury wrote:
>> On Mar 12, 4:03 pm, dorayme <doraymeRidT...@optusnet.com.au> wrote:
>>> What you leave out is the part of the iceberg underneath. How
>>> satisfied are folks really. Are you measuring that?
>> You are making the assumption that people are secretly dissatisfied.
>> There is no evidence of that.
>
>If you can cite anecdotal evidence, so can I. Mine says that many users
>*are* secretly dissatisfied.
Actually there is some evidence, and some studies have indeed been done,
and published. And they agree with you, not Travis.
But really, all I have to do is browse a few web sites and observe that
most of them are quite hard for me to use and need to be adjusted some
way for me to use them easily. I don't then fire off an email to that
site saying "your site sucks", I simply decide whether or not I will
continute to use the site in spite of it's infelicities. So I suppose
that I then become secretly dissatified with that site. So I know of at
least one "secretly dissatisfied" user for quite a few web sites.
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