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Posted by Joe (GKF) on 03/14/07 23:58
In article <km0ev214sbf67esmss8ijbe5vtmc7s8guv@4ax.com>,
eseedhouse@shaw.ca says...
> On Tue, 13 Mar 2007 08:07:28 -0600, Bergamot <bergamot@visi.com> wrote:
>
> >Travis Newbury wrote:
> >> On Mar 12, 4:03 pm, dorayme <doraymeRidT...@optusnet.com.au> wrote:
> >>> What you leave out is the part of the iceberg underneath. How
> >>> satisfied are folks really. Are you measuring that?
> >> You are making the assumption that people are secretly dissatisfied.
> >> There is no evidence of that.
> >
> >If you can cite anecdotal evidence, so can I. Mine says that many users
> >*are* secretly dissatisfied.
>
> Actually there is some evidence, and some studies have indeed been done,
> and published. And they agree with you, not Travis.
>
> But really, all I have to do is browse a few web sites and observe that
> most of them are quite hard for me to use and need to be adjusted some
> way for me to use them easily. I don't then fire off an email to that
> site saying "your site sucks", I simply decide whether or not I will
> continute to use the site in spite of it's infelicities. So I suppose
> that I then become secretly dissatified with that site. So I know of at
> least one "secretly dissatisfied" user for quite a few web sites.
>
Yep. I've never had a single complaint about any of my sites, except
from beta testers who are specifically asked for advice.
Does that mean my sites are perfect, or even that they don't suck? Nope.
--
Advice is cheap, so always give the best. - Alfred Lawson
http://graspages.cjb.cc/
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