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Posted by BlenderStyle on 03/21/07 05:53
I built a ticket tracking system like you're describing for use in the
I.T. department I work in. It's light weight, but does exactly what I
need it to. It works great for our department. However, integrating it
with another system might pose a slight problem, but not impossible.
Changing the look would be fairly easy.
I'm assuming you're a PHP developer (since you're here), and if so, I
recommend looking into CakePHP. It's an awesome MVC (model-view-
controller) framework that's similar to Ruby on Rails, but for PHP. I
used to develop the help desk software.
Matt
On Mar 20, 4:41 pm, "AirYT" <a...@PLEASEDONTSPAMMEfunkychickens.org>
wrote:
> Hello,
>
> Was wondering if anyone had any recommendations for a fully developed
> Customer Trouble Ticketing system written in PHP/MySQL.
>
> The only caveat is that i would like it to easily snap in to our existing
> infrastructure (& preferrably look n feel). At the very least, the system
> should be able to draw from our user table & authentication (via sessions)
> we are already using.
>
> Anyone have any ideas or be able point me in the right direction? I've done
> a bunch of digging, but i thought this could save me some research time.
>
> Thanks in advance,
> AirYT
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