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Re: Off Topic? Handling Client Expectations

Posted by Rik on 04/26/07 17:16

Al Kolff wrote:
> After developing two major php/mysql projects (over 15 weeks (700+ hours)on
> each) for two different clients, I am having the same problem. I did due
> diligence and spent major time with both clients to define the scope and
> sequence for both of them. And after the usual shakeout of minor tweaks and
> bugs, both are working and working well. The clients both agree with that.
>
> But, both seem dissatisfied that while the projects do what they asked for
> and more that they aren't what they "wanted". It's not about the steak but
> about the sizzle.

I'd say they have to define 'sizzle'. When it's just a layout/eye-candy
issue, it's often usefull to give (or let someone else make) a
non-working design of the UI. Also great to weed out possible user
problems that they cannot find you perfectly working but badly placed
usability. Just show it to the people that have to work with it to see
if it makes sense to them.

--
Rik Wasmus

Estimated date being able to walk again: 01-05-2007.
Less then a week, hurray!

 

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