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Posted by Daniel Lahey on 12/21/05 19:17
I found one set of links that might prove helpful: http://
www.helpdesk.com/software-helpdesk.htm A lot of the software doubles
as asset management software or comes bundled with such a module.
There are a yitload of links on that page. I'm only on the Bs. Good
luck.
On Dec 21, 2005, at 12:05 AM, john@johnallsopp.co.uk wrote:
>> Daniel Lahey said the following on 12/20/2005 10:28 PM:
>>> Can anyone recommend some good Open-Source Help Desk software for
>>> PHP?
>
>> Glenn Sieb said:
>> IMHO the best is RT, which is Perl and Mason.
>> (http://www.bestpractical.com/rt)
>>
>> There are some nice PHP ones out there, but I don't have any
>> experience
>> with them:
>>
>> ruQueue: http://freshmeat.net/projects/ruqueue/
>> Hesk: http://www.phpjunkyard.com/free-helpdesk-software.php
>> Help Desk Software: http://www.helpdeskreloaded.com/
>>
>> I'm sure there are more..
>
> At the risk of hijacking this thread, I was hoping to see, in the
> answers to Daniel's question, software that handled software/hardware
> itinerary and problem history .. so support, but for a closed group of
> users, rather like a medical history for each machine and user. Anyone
> know of anything like that?
>
> J
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