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Posted by Stephen K. Gielda on 11/14/73 11:27
In article <dgtkgt0cf6@news2.newsguy.com>, tpeters@axishost.com says...
> "Stephen K. Gielda" <steve@packetderm.com.bogus> wrote in message
> news:MPG.1d9c08d45fbda55a989b41@news.newsreader.com...
> > In article <Xns96D975D4392Bhmmmmmm@38.144.126.79>,
> > dontbother@nomail.invalid says...
> >> Stephen K. Gielda <steve@packetderm.com.bogus> wrote in
> >> news:MPG.1d9befd8bfd4ebd2989b40@news.newsreader.com:
> >
> >> > "We regret that you were unable to fully make usage of your server,
> >> > however, we cannot help it if you are incapable of administrating your
> >> > server properly. Such being the case, we highly recommend that you
> >> > order a control panel in the future, witch will handle most
> >> > administrative tasks for you. Alternatively, we recommend that you
> >> > purchase from our Maximum Admin product line, which is FULLY managed
> >> > service, with which we can assist you with configuring more complicated
> >> > things like APF for you."
> >>
> >> So Steve, why didn't you take them up on their offer of helping you
> >> compile the complicated "APF" through a control panel? LoL.
> >
> > Yeah, I got a real kick out of that too. You should see some of the
> > later mails I have received, their customer service definitely isn't.
> > Rather than even attempt to smooth this over they are escalating their
> > insults.
>
>
> Yeah, they have a history of coming to webhostingtalk.com, when people
> complain, and ripping them to shreds with insults. I seem to recall a
> "Shaun" that either worked there or owned the place that was particularly
> brutal....and the sole reason I chose NEVER to do business with them.
It was Shaun where this went off. If he's a support person and not an
owner, and they care about their appearance, they should can him or at
least take him off customer service. If he's an owner, he should keep
his mouth shut and let someone who knows how to deal with customers
handle it instead. He does them no favors with his attitude and speak
before he thinks tendancies. What kind of support is quick to insult
customers? Especially in public?
Anyway, I don't yet know if it's a smoke screen or not, but I did get a
call from someone claiming to be the customer service manager today,
followed up by an e-mail when I wasn't there to get the call. That
surprised me because I didn't think they were professional enough to
even have a support manager. But it looks like he wants to smooth
things over. Not that it can be resolved in a way that I stay. They'd
have to go way out of their way to retain me as a customer because after
fighting like this with customer service and then getting a manager
involved, I'm sure support staff hate me and it's usually an exercise in
futility to stay with a company where support is looking to get even
with you. :) But, I'll post whatever becomes of it out of fairness.
/steve
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