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Posted by Stephen K. Gielda on 11/15/29 11:27
In article <MPG.1d9d12efdceb14e0989b47@news.newsreader.com>,
steve@packetderm.com.bogus says...
> In article <dgtkgt0cf6@news2.newsguy.com>, tpeters@axishost.com says...
> > "Stephen K. Gielda" <steve@packetderm.com.bogus> wrote in message
> > news:MPG.1d9c08d45fbda55a989b41@news.newsreader.com...
> > > In article <Xns96D975D4392Bhmmmmmm@38.144.126.79>,
> > > dontbother@nomail.invalid says...
> > >> Stephen K. Gielda <steve@packetderm.com.bogus> wrote in
> > >> news:MPG.1d9befd8bfd4ebd2989b40@news.newsreader.com:
> > >
> > >> > "We regret that you were unable to fully make usage of your server,
> > >> > however, we cannot help it if you are incapable of administrating your
> > >> > server properly. Such being the case, we highly recommend that you
> > >> > order a control panel in the future, witch will handle most
> > >> > administrative tasks for you. Alternatively, we recommend that you
> > >> > purchase from our Maximum Admin product line, which is FULLY managed
> > >> > service, with which we can assist you with configuring more complicated
> > >> > things like APF for you."
> > >>
> > >> So Steve, why didn't you take them up on their offer of helping you
> > >> compile the complicated "APF" through a control panel? LoL.
> > >
> > > Yeah, I got a real kick out of that too. You should see some of the
> > > later mails I have received, their customer service definitely isn't.
> > > Rather than even attempt to smooth this over they are escalating their
> > > insults.
> >
> >
> > Yeah, they have a history of coming to webhostingtalk.com, when people
> > complain, and ripping them to shreds with insults. I seem to recall a
> > "Shaun" that either worked there or owned the place that was particularly
> > brutal....and the sole reason I chose NEVER to do business with them.
>
> It was Shaun where this went off. If he's a support person and not an
> owner, and they care about their appearance, they should can him or at
> least take him off customer service. If he's an owner, he should keep
> his mouth shut and let someone who knows how to deal with customers
> handle it instead. He does them no favors with his attitude and speak
> before he thinks tendancies. What kind of support is quick to insult
> customers? Especially in public?
>
> Anyway, I don't yet know if it's a smoke screen or not, but I did get a
> call from someone claiming to be the customer service manager today,
> followed up by an e-mail when I wasn't there to get the call. That
> surprised me because I didn't think they were professional enough to
> even have a support manager. But it looks like he wants to smooth
> things over. Not that it can be resolved in a way that I stay. They'd
> have to go way out of their way to retain me as a customer because after
> fighting like this with customer service and then getting a manager
> involved, I'm sure support staff hate me and it's usually an exercise in
> futility to stay with a company where support is looking to get even
> with you. :) But, I'll post whatever becomes of it out of fairness.
Well, nothing became of it, he apparently just wanted to say sorry it
didn't work out and confirm he was processing my cancellation. But your
comment (following up myself and addressing Tina, bad steve!) about WHT
got me looking there. I should have researched there first instead of
throwing away my money :) Thanks for the pointer.
/steve
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