|
|
Posted by Anthony Tippett on 04/05/05 03:14
I think what you are looking for is a combination of programs. A
mailing list that customers can view answers of emails try mailman or
smartlist. Perhaps just a mailint list would give you want you want.
If you are looking for more of a trouble ticket program, or FAQ program
there are serveral at freshmeat.net but haven't used many of them.
Daniel Baughman wrote:
> Hi all,
>
>
>
> I am looking for a php tool that will provide email tracking and a web
> interface to an email box. Pretty much, we get lots of emails directed to
> an administrative email account (most of the valid emails) that need
> response. To the point that one person is getting over whelmed.
>
>
>
> It would be nice if someone had a tool already made that would check the
> box, download the email, mark the receipt time, then present them to be
> answered on a web site for employees, document the answer, etc. etc..
>
>
>
> Anyone know of anything?
>
>
>
>
>
> Dan Baughman
>
> IT Technician
>
> Professional Bull Riders, Inc.
>
> 719-471-3008 x 3161
>
>
>
>
Navigation:
[Reply to this message]
|