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Posted by Jerry Stuckle on 05/16/06 15:46
Richard Levasseur wrote:
> An exception should be noted that a DBA can only plan ahead so much
> when given a customer that doesn't know what they want and doesn't
> listen to the DBA. :)
>
> "I want A". Ok.
> "No, A+B". Hm, Ok, not that big a problem.
> "A+B, with a little C". You can't have C with B. "We have to have C."
> I told you at the start you couldn't have B with C starting with A. "We
> must have C". Fine, C will be forced in.
> "Actually, just C and B, not so much A". But C requires A! "So, make
> it not require A, we don't need A, so C shouldn't either" Fine,
> whatever, A is gone.
> "Lets go with A and C, we've dropped B completely." AAAGGH!!
>
> Just a bit of venting from having a alpha application used as release
> quality despite my repeated protests that it should not be used as such.
>
Richard,
That's true. But it's up to the Project Manager (which is an entirely different
position than DBA, although one person may fill both jobs) to determine those needs.
It takes a lot of work with the customer - understanding the customer's business
(at least the area to be affected by the system), what the customer is really
thing to accomplish and a bunch of other things. And no, sometimes the customer
doesn't know these things - so the PM heeds to help the customer educate himself.
Too often I've seen a "Don't tell me - I know what you want" attitude by PM's.
Even worse is the "I know your business better than you know your business"
attitude.
People who don't take time to learn the real needs of the customer and how those
needs should be satisfied aren't doing the customer any favors. Sure, you can
get by on a website because you can rewrite it in a few hours. And eventually
you can say it did what the customer wanted.
But how often can you come away and say it truly did what the customer NEEDED?
--
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Remove the "x" from my email address
Jerry Stuckle
JDS Computer Training Corp.
jstucklex@attglobal.net
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