Articles from Customer Service category

1. Taking care of Business — 2003-11-28
   So youve set up your online business and youre ready to go. You feel like your online status has changed. Now you get to call some of the shots. You feel like youve grabbed some of the ... »
   
    
2. Top 12 Ways You Can Over-Deliver Value To Your Clients — 2003-11-06
   In our business, were often asked the question: "How can I over-deliver and, thereby, ensure high levels of customer retention and referrals?" Heres our answer, in the form of a "Top 12 ... »
   
    
3. Dont Blow Your Email for the Sake of a Word! — 2003-11-03
   A prolific writer on...writing, Rudolf Flesch, was fond of telling this story: Each year, he and his wife would exchange presents with some old friends. One year, the Flesches subscribed ... »
   
    
4. Help Your Happy Customers Refer Others to You — 2003-11-03
   The least expensive (free!) and most satisfying way for business owners and managers to grow their businesses is through third party endorsements -- word of mouth referrals from happy ... »
   
    
5. THE HARDEST TWO QUESTIONS NEW CUSTOMERS ASK — 2003-11-03
   A big part of my day is spent answering email. This IS something I enjoy despite much of it being SPAM. I enjoy answering the mail because some of it is from people asking for advice. Sort ... »
   
    
6. Customer Interface: So Many Toys, So Little Time — 2003-10-31
   These days you can dress up your Web site with every capability short of scratch-and-sniff. The question is: should you? The thing that attracts most of us to the World Wide Web is its ... »
   
    
7. Site Visitors Not Buying? Make Things Easier On Them! — 2003-10-23
   It's no secret that the society we live in today likes to take the easy road. We come up with inventions and spend billions of dollars a year on things that make life easier for us: cars, ... »
   
    
8. Five 'Do's' For Customer Relationship Management in the Digital World — 2003-10-22
   Virtual customers are a fickle lot, and many of them are getting away because companies are not paying attention to those acquired last month. For a number of digital entities, the fervor ... »
   
    
9. Increase Your Online Sales Through Interactive Customer Support for FREE — 2003-10-22
   Would you agree that only a small percentage of Internet surfers would buy from you online. One of the reasons for it was the lack of an interactive and speedier Customer Support. As ... »
   
    
10. What’s This Sticky Stuff on Me? — 2003-10-22
    The giants of consumer e-commerce have it all figured out. Their sites are sticky with customer interaction and follow-up tricks. They send a thank you email after every purchase and ... »
    
     

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