How to Deal with a Cranky, Complaining Customer

The very simplest - and most effective way - is to agree with him.

Listen quietly and attentively to what he says.

Then throw him off his line of attack by agreeing with him - by showing that you completely understand his frustration.

His attack will lose all momentum.

But all you will be doing is letting him know that you understand his position totally.

This is where the satisfaction factor comes in. And that's all he really wants.

Bend over backwards for him he’ll end up being a customer for life!

Why this works is, because once your support his position, the wind is taken out of his sails, and he is just drifting on the calm sea, waiting to hear how you are going to give him the satisfaction he seeks.

Then he is a breeze to deal with.

At that point, you can offer him a full refund, or a complete replacement of the product in question, or just a friendly explanation of why the condition in question is the way it is.

At this point, you are allowing him to see things from your viewpoint, and you have established a relationship.

And, because of your understanding attitude toward his problems, you've created an atmosphere for a solid working relationship to blossom.

And solid relationships, my friend, is what it's all about.

About the Author

Article penned by Mary Wilkey, publisher of 'elf Expressions Ezine: elfexpressionsezine.com To subscribe, email subscribe@elfexpressionsezine.com

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