The Fundamentals of Online Auction Selling
| Category: Sales Tips | Date: 2002-06-18 |
The Fundamentals of Online Auction Selling Even the professionals often overlook the fundamentals of any business, sport, or endeavor. I am not really an auction expert. I am a computer guy. During my time with The Online Auction Academy, however, I have learned a lot about the business of online auctions.
After all, I’ve been surrounded by experts, read their articles, listened to their classes, and am continually exposed to their knowledge. I have seen people succeed in the business of online auctions and I’ve seen people fail. Those who fail are those who did not learn from their mistakes and especially those who did not learn what they should know before they got into the business. I am regularly asked what I think it takes to get into Web Design, Web Mastering, or Web Development as a business. I say the same thing that the trainers here at The Online Auction Academy tell their students: “You have to learn to run a business. You have to want to succeed. Most of all, you have to learn about the business you’re getting into.”
Think of it this way: a basketball player will get nowhere without the fundamentals of the game. If the player can’t dribble, shoot, run with, or pass the ball, that player will never get on the court professionally. The same holds true for any business, especially online auctions. If you don’t adhere to the fundamentals, you’ll get passed by and your sales will be nonexistent. You will have failed to get off the bench to play the game!
Here are the basic fundamentals of a good auction – the kind of auction that denotes a successful and committed professional.
1 – Be professional about your listings, policies, and manner. Treat people professionally, write your listings professionally, and have clearly outlined policies for shipping and returns.
2 – Include photos and descriptions that give all of the “vitals” of the auction. Don’t be too wordy, but be sure to hit every important point about the item – good and bad. Try to avoid overuse of marketing hype and exclamation points. A savvy or experienced buyer will skip your listing outright while others will wonder if it’s a scam. Don’t hide your policies or use rhetoric, just list them plainly, simply and be specific.
3 – Contact the winning bidder immediately after the auction is over. If you are a Powerseller and list a LOT of items at once, this can be overwhelming. The use of software (such as MyAuctionManager) will greatly ease that burden. Include the auction’s title and number in EVERY correspondence so that the winner knows exactly who you are and what you’re talking about.
4 – Answer questions and leave feedback. I’m surprised, when I go to purchase an item, how many sellers never return my email queries. If I don’t find out what I want to know about the item, I won’t bid on it. Be prompt in your replies and answer all questions truthfully and professionally. It’s also a good idea, if you can, to update the listing with new information if the query has shown something lacking in the listing. When the auction is over, leave feedback EVERY TIME. Buyers appreciate this and are more likely to leave feedback for you as well.
5 – Ship multiple auctions in the same package if the same buyer has won them all. Not only will this reduce shipping costs, but it will also make the buyer happier and is more convenient for him or her. This means higher feedback and repeat business.
Generally, these five simple fundamentals are the backbone of a great auction seller. I think any of the experts would agree that without these fundamentals, you’ll never leave the bench! Good luck and happy listing!
The Fundamentals of Online Auction Selling A completed website that is listed in search engines, hosted on a reliable server, and ready for action is a great thing. It holds nothing but promise and potential for greatness. A new site owner will look at the site with pride. Eventually, however, that pride turns to worry. Why? Because questions start to arise.
*Did I do something wrong that is turning customers away?
*How many people view the site and versus how many actually buy something?
*What can I change to improve my sales?
These questions, and more, can be answered by analyzing the log files kept by most web servers and hosts. You may or may not have access to these files, depending upon your host’s setup. Here at Aaronz WebWorkz, your files are located on the /log directory of your website space. You can access them through FTP. Better yet, if you’re a newsletter subscriber and hosted by Aaronz WebWorkz, ask how you can get your log analysis done once a month for FREE.
If you do not have access to your log files because of your current host’s restrictions or setup, then you have the alternative of setting up a “free” tracking service. Be careful, however, as the statistics shown there can usually be viewed by anyone and are not always as in-depth or accurate as they could be. Plus they usually involve adding a new button or logo to your website to advertise for the free service provider.
If you have access to your raw logs, you can use software which will analyze these log files for you and give you a breakdown of statistics for the site. These programs are not always cheap. Generally, you get what you pay for. I have tried several “free” or very inexpensive ones and found them all to be lacking in some way or another. I finally spent the money ($100) and bought software that does the job efficiently and very well. I use “Open Web Scope” software, which can be found by going to:
http://openwebscope.com/Default.asp?vid=258
As a quick run-down of what can be seen in your Web logs and the power they will give you, here are a few basic features of most web log analysis:
“Unique Visitors”
This is the number of visitors which have accessed the website each day, week, and/or month (depending on your software). This tells you how many visitors have accessed your site and does not include people who visited more than once during the time period measured. This is an important number and, by itself, is enough to set you on fire as you begin seeing how many visitors versus sales you’re making. Most logs measure unique visitors per day by default.
“Hits” & “Unique Hits”
This term should not be confused with “Unique Visitors” (above). “Hits” are a measure of how often something has been accessed, regardless of who accessed it when. So someone accessing your site several times a day will be counted each time they access each file and page of your site (a page could include fifteen or more images, all counted as hits!). Similarly, a “Unique Hits” measurement records the same number, but only once per visitor per time period (see “Unique Visitors” above). These numbers are nearly useless except as a basic measure of your site’s activity. If you are worried about page loading times, however, this number for each page can tell you where you could possibly optimize to limit the number of “hits” per page (the more hits, the longer it takes for the page to load).
“Referring Sites” or “Referral URLs”
This is a great piece of information. Some logs give the last ten while others track all of them. The best ones give you the top ten followed by a complete list. The top ten are, of course, of main interest because these are the sites or IP addresses (if they cannot be resolved to a website address) that refer to your site most often. Usually they will be search engines, affiliate sites, or similar places. Most of these links refer directly to the web page the users were sent from so you can visit them yourself. Additionally, this will give you an idea of the keywords being used to access your site.
“Errors Reported”
This is another great tool for site optimization. These errors are usually nondescript and mean nothing to you – especially server-type errors such as “Cached reload” or similar. However, if you notice a lot of “Page Not Found” or “404” errors listed, you may need to double-check your site’s links as something may be wrong!
“Days of the Week”
This is another useful tidbit of information as it tells you when your site is accessed most often. It usually includes the time of day as well. This also tells you the best day for updates (the day before the most popular day, obviously) and the best day to include incentives or promotions on your site.
These simple tools and bits of information are the basics of what you need to analyze your website’s statistics and really begin focusing your marketing efforts towards realizing higher profits for you and a better user experience for your site visitors.
Even the professionals often overlook the fundamentals of any business, sport, or endeavor. I am not really an auction expert. I am a computer guy. During my time with The Online Auction Academy, however, I have learned a lot about the business of online auctions.
After all, I’ve been surrounded by experts, read their articles, listened to their classes, and am continually exposed to their knowledge. I have seen people succeed in the business of online auctions and I’ve seen people fail. Those who fail are those who did not learn from their mistakes and especially those who did not learn what they should know before they got into the business. I am regularly asked what I think it takes to get into Web Design, Web Mastering, or Web Development as a business. I say the same thing that the trainers here at The Online Auction Academy tell their students: “You have to learn to run a business. You have to want to succeed. Most of all, you have to learn about the business you’re getting into.”
Think of it this way: a basketball player will get nowhere without the fundamentals of the game. If the player can’t dribble, shoot, run with, or pass the ball, that player will never get on the court professionally. The same holds true for any business, especially online auctions. If you don’t adhere to the fundamentals, you’ll get passed by and your sales will be nonexistent. You will have failed to get off the bench to play the game!
Here are the basic fundamentals of a good auction – the kind of auction that denotes a successful and committed professional.
1 – Be professional about your listings, policies, and manner. Treat people professionally, write your listings professionally, and have clearly outlined policies for shipping and returns.
2 – Include photos and descriptions that give all of the “vitals” of the auction. Don’t be too wordy, but be sure to hit every important point about the item – good and bad. Try to avoid overuse of marketing hype and exclamation points. A savvy or experienced buyer will skip your listing outright while others will wonder if it’s a scam. Don’t hide your policies or use rhetoric, just list them plainly, simply and be specific.
3 – Contact the winning bidder immediately after the auction is over. If you are a Powerseller and list a LOT of items at once, this can be overwhelming. The use of software (such as MyAuctionManager) will greatly ease that burden. Include the auction’s title and number in EVERY correspondence so that the winner knows exactly who you are and what you’re talking about.
4 – Answer questions and leave feedback. I’m surprised, when I go to purchase an item, how many sellers never return my email queries. If I don’t find out what I want to know about the item, I won’t bid on it. Be prompt in your replies and answer all questions truthfully and professionally. It’s also a good idea, if you can, to update the listing with new information if the query has shown something lacking in the listing. When the auction is over, leave feedback EVERY TIME. Buyers appreciate this and are more likely to leave feedback for you as well.
5 – Ship multiple auctions in the same package if the same buyer has won them all. Not only will this reduce shipping costs, but it will also make the buyer happier and is more convenient for him or her. This means higher feedback and repeat business.
Generally, these five simple fundamentals are the backbone of a great auction seller. I think any of the experts would agree that without these fundamentals, you’ll never leave the bench! Good luck and happy listing!
About the author.
Aaron Turpen.
aaron@aaronzwebworkz.com
http://www.AaronzWebWorkz.com
After all, I’ve been surrounded by experts, read their articles, listened to their classes, and am continually exposed to their knowledge. I have seen people succeed in the business of online auctions and I’ve seen people fail. Those who fail are those who did not learn from their mistakes and especially those who did not learn what they should know before they got into the business. I am regularly asked what I think it takes to get into Web Design, Web Mastering, or Web Development as a business. I say the same thing that the trainers here at The Online Auction Academy tell their students: “You have to learn to run a business. You have to want to succeed. Most of all, you have to learn about the business you’re getting into.”
Think of it this way: a basketball player will get nowhere without the fundamentals of the game. If the player can’t dribble, shoot, run with, or pass the ball, that player will never get on the court professionally. The same holds true for any business, especially online auctions. If you don’t adhere to the fundamentals, you’ll get passed by and your sales will be nonexistent. You will have failed to get off the bench to play the game!
Here are the basic fundamentals of a good auction – the kind of auction that denotes a successful and committed professional.
1 – Be professional about your listings, policies, and manner. Treat people professionally, write your listings professionally, and have clearly outlined policies for shipping and returns.
2 – Include photos and descriptions that give all of the “vitals” of the auction. Don’t be too wordy, but be sure to hit every important point about the item – good and bad. Try to avoid overuse of marketing hype and exclamation points. A savvy or experienced buyer will skip your listing outright while others will wonder if it’s a scam. Don’t hide your policies or use rhetoric, just list them plainly, simply and be specific.
3 – Contact the winning bidder immediately after the auction is over. If you are a Powerseller and list a LOT of items at once, this can be overwhelming. The use of software (such as MyAuctionManager) will greatly ease that burden. Include the auction’s title and number in EVERY correspondence so that the winner knows exactly who you are and what you’re talking about.
4 – Answer questions and leave feedback. I’m surprised, when I go to purchase an item, how many sellers never return my email queries. If I don’t find out what I want to know about the item, I won’t bid on it. Be prompt in your replies and answer all questions truthfully and professionally. It’s also a good idea, if you can, to update the listing with new information if the query has shown something lacking in the listing. When the auction is over, leave feedback EVERY TIME. Buyers appreciate this and are more likely to leave feedback for you as well.
5 – Ship multiple auctions in the same package if the same buyer has won them all. Not only will this reduce shipping costs, but it will also make the buyer happier and is more convenient for him or her. This means higher feedback and repeat business.
Generally, these five simple fundamentals are the backbone of a great auction seller. I think any of the experts would agree that without these fundamentals, you’ll never leave the bench! Good luck and happy listing!
The Fundamentals of Online Auction Selling A completed website that is listed in search engines, hosted on a reliable server, and ready for action is a great thing. It holds nothing but promise and potential for greatness. A new site owner will look at the site with pride. Eventually, however, that pride turns to worry. Why? Because questions start to arise.
*Did I do something wrong that is turning customers away?
*How many people view the site and versus how many actually buy something?
*What can I change to improve my sales?
These questions, and more, can be answered by analyzing the log files kept by most web servers and hosts. You may or may not have access to these files, depending upon your host’s setup. Here at Aaronz WebWorkz, your files are located on the /log directory of your website space. You can access them through FTP. Better yet, if you’re a newsletter subscriber and hosted by Aaronz WebWorkz, ask how you can get your log analysis done once a month for FREE.
If you do not have access to your log files because of your current host’s restrictions or setup, then you have the alternative of setting up a “free” tracking service. Be careful, however, as the statistics shown there can usually be viewed by anyone and are not always as in-depth or accurate as they could be. Plus they usually involve adding a new button or logo to your website to advertise for the free service provider.
If you have access to your raw logs, you can use software which will analyze these log files for you and give you a breakdown of statistics for the site. These programs are not always cheap. Generally, you get what you pay for. I have tried several “free” or very inexpensive ones and found them all to be lacking in some way or another. I finally spent the money ($100) and bought software that does the job efficiently and very well. I use “Open Web Scope” software, which can be found by going to:
http://openwebscope.com/Default.asp?vid=258
As a quick run-down of what can be seen in your Web logs and the power they will give you, here are a few basic features of most web log analysis:
“Unique Visitors”
This is the number of visitors which have accessed the website each day, week, and/or month (depending on your software). This tells you how many visitors have accessed your site and does not include people who visited more than once during the time period measured. This is an important number and, by itself, is enough to set you on fire as you begin seeing how many visitors versus sales you’re making. Most logs measure unique visitors per day by default.
“Hits” & “Unique Hits”
This term should not be confused with “Unique Visitors” (above). “Hits” are a measure of how often something has been accessed, regardless of who accessed it when. So someone accessing your site several times a day will be counted each time they access each file and page of your site (a page could include fifteen or more images, all counted as hits!). Similarly, a “Unique Hits” measurement records the same number, but only once per visitor per time period (see “Unique Visitors” above). These numbers are nearly useless except as a basic measure of your site’s activity. If you are worried about page loading times, however, this number for each page can tell you where you could possibly optimize to limit the number of “hits” per page (the more hits, the longer it takes for the page to load).
“Referring Sites” or “Referral URLs”
This is a great piece of information. Some logs give the last ten while others track all of them. The best ones give you the top ten followed by a complete list. The top ten are, of course, of main interest because these are the sites or IP addresses (if they cannot be resolved to a website address) that refer to your site most often. Usually they will be search engines, affiliate sites, or similar places. Most of these links refer directly to the web page the users were sent from so you can visit them yourself. Additionally, this will give you an idea of the keywords being used to access your site.
“Errors Reported”
This is another great tool for site optimization. These errors are usually nondescript and mean nothing to you – especially server-type errors such as “Cached reload” or similar. However, if you notice a lot of “Page Not Found” or “404” errors listed, you may need to double-check your site’s links as something may be wrong!
“Days of the Week”
This is another useful tidbit of information as it tells you when your site is accessed most often. It usually includes the time of day as well. This also tells you the best day for updates (the day before the most popular day, obviously) and the best day to include incentives or promotions on your site.
These simple tools and bits of information are the basics of what you need to analyze your website’s statistics and really begin focusing your marketing efforts towards realizing higher profits for you and a better user experience for your site visitors.
Even the professionals often overlook the fundamentals of any business, sport, or endeavor. I am not really an auction expert. I am a computer guy. During my time with The Online Auction Academy, however, I have learned a lot about the business of online auctions.
After all, I’ve been surrounded by experts, read their articles, listened to their classes, and am continually exposed to their knowledge. I have seen people succeed in the business of online auctions and I’ve seen people fail. Those who fail are those who did not learn from their mistakes and especially those who did not learn what they should know before they got into the business. I am regularly asked what I think it takes to get into Web Design, Web Mastering, or Web Development as a business. I say the same thing that the trainers here at The Online Auction Academy tell their students: “You have to learn to run a business. You have to want to succeed. Most of all, you have to learn about the business you’re getting into.”
Think of it this way: a basketball player will get nowhere without the fundamentals of the game. If the player can’t dribble, shoot, run with, or pass the ball, that player will never get on the court professionally. The same holds true for any business, especially online auctions. If you don’t adhere to the fundamentals, you’ll get passed by and your sales will be nonexistent. You will have failed to get off the bench to play the game!
Here are the basic fundamentals of a good auction – the kind of auction that denotes a successful and committed professional.
1 – Be professional about your listings, policies, and manner. Treat people professionally, write your listings professionally, and have clearly outlined policies for shipping and returns.
2 – Include photos and descriptions that give all of the “vitals” of the auction. Don’t be too wordy, but be sure to hit every important point about the item – good and bad. Try to avoid overuse of marketing hype and exclamation points. A savvy or experienced buyer will skip your listing outright while others will wonder if it’s a scam. Don’t hide your policies or use rhetoric, just list them plainly, simply and be specific.
3 – Contact the winning bidder immediately after the auction is over. If you are a Powerseller and list a LOT of items at once, this can be overwhelming. The use of software (such as MyAuctionManager) will greatly ease that burden. Include the auction’s title and number in EVERY correspondence so that the winner knows exactly who you are and what you’re talking about.
4 – Answer questions and leave feedback. I’m surprised, when I go to purchase an item, how many sellers never return my email queries. If I don’t find out what I want to know about the item, I won’t bid on it. Be prompt in your replies and answer all questions truthfully and professionally. It’s also a good idea, if you can, to update the listing with new information if the query has shown something lacking in the listing. When the auction is over, leave feedback EVERY TIME. Buyers appreciate this and are more likely to leave feedback for you as well.
5 – Ship multiple auctions in the same package if the same buyer has won them all. Not only will this reduce shipping costs, but it will also make the buyer happier and is more convenient for him or her. This means higher feedback and repeat business.
Generally, these five simple fundamentals are the backbone of a great auction seller. I think any of the experts would agree that without these fundamentals, you’ll never leave the bench! Good luck and happy listing!
About the author.
Aaron Turpen.
aaron@aaronzwebworkz.com
http://www.AaronzWebWorkz.com
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