Articles from Customer Service category

Your Business Thru Your Customers Eyes — 2003-03-20
There is a basic reality in marketing that is much too frequently ignored: most owners see their business through their own eyes instead of their customers'. In truth, most business ... »
How to Turn Your Customers Into Evangelists — 2003-03-03
When we talk about customer loyalty, it usually means the customer being loyal to the company. That should be a great result to aim for, but it isn't the beginning of the story. Real ... »
Is Your Web Site Held Hostage By Service Providers? — 2003-03-03
Do you use third-party services to track the links on your Web site? What about for processing your online credit card payments? If so, you are probably losing sales that you don't even ... »
Retaining Employees and Customers Is A Family Affair — 2003-02-19
“The more things change, the more things remain the same.” As e-mail, voice mail, and technology allow people to conduct business without ever seeing each other, the competitive edge can ... »
Get Focused! Solutions are Worthless, Procedures are Everything! — 2003-01-07
I hate to send my husband to the grocery store. I bet there are other women who are just like me. The reason is very simple. Rarely does he come back with what I asked him to get. I ... »
Coping With RUDE Customers — 2002-12-20
Have you ever heard this before? "My ad copy has nuthin' to do with those results, it's all YOUR fault, because you're NOT doin' your job properly! And I want my freakin money back and if ... »
Creating Loyal Customers — 2002-12-20
To create loyal customers, you don't necessarily have to work harder. You DO need to work "smarter." Concentrate on things you can do to help keep your customers happy. * Make changes ... »
Mom Said So! Four Keys to Customer Service! — 2002-12-02
In any good book store you can find countless books on customer service. Most of them start by encouraging you to smile at the customer. Next, how to approach the customer within 3 ... »
If You Clean My Superwoman Outfit, You Should Know My Name! — 2002-11-28
What one outfit do you own that when you put it on you say, "I look good!" ? It might be the outfit that you got the job on the first interview. It might be what you wore when you made a ... »
Is That My Cell Phone or Yours? — 2002-11-28
I am slow to embrace technology! It takes me awhile to get my arms around gadgets and use them with any regularity. It took me some time to get to be best friends with my microwave, and ... »

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