Articles from Customer Service category

Know What Youre Talking About! — 2002-11-28
My husband loves toys. Not kids toys, but what I call "big boy" toys. His favorite stores are Best Buy and Circuit City! He could get lost for hours playing in the video camera ... »
5 Principles to Cement Customer Trust — 2002-11-21
Have you ever second-guessed yourself, on purpose? I imagine all of us have from time to time. Sometimes it is about a decision we have made or those we fail to make. Frequently, in ... »
Clothes May Make the Man, But Clothes Do Not Make a Customer — 2002-11-21
I've lived long enough to be "dressed up" and "dressed down", to remember bell-bottoms (the first time!) and disco tops and personally I can be seen in Ralph Lauren or in a sweatshirt from ... »
Are Customers Worth It? — 2002-11-20
I remember years ago there was a hair color commercial on TV that had a memorable line, "I'm worth it!" The company used different actresses over the years, but each one had to say the ... »
Its Not The Traffic You Get-Its The Customers You Keep — 2002-11-11
There are a lot of offers online, hyping the ability to deliver thousands of hits to your web site. For a price. True, the Internet is a numbers game. What these services are implying is ... »
What Is More Profitable: Being High-Tech or High-Touch? — 2002-11-11
Connecting to your customers in the go-go world of online marketing can be difficult. The online environment has, unfortunately, earned a reputation of being cold, distant and impersonal. ... »
Keep Winning Those Customers That Youve Already WON — 2002-11-01
Have these things ever happened to you? You buy a cup of coffee from the neighborhood cafй, and as they hand you your receipt you get a calling card sized, attractively designed "loyalty ... »
Turn Customer Complaints Into More Sales — 2002-10-25
Customer complaints can cause you to lose future sales from customers and from everybody else who hears about their bad experience. Or you can turn customer complaints into more sales from ... »
Creating a Culture of Customer Service — 2002-10-07
nce so much has been written and discussed about customer service over the last decade, how is it that so few of us are getting good customer service? As the economy continues to boom and ... »
How To Complain & Get Results! — 2002-09-24
What are you upset about? Are you angry, annoyed, irritated about something or someone? Do you have a grievance? Have you been offended or treated unfairly? You can complain and get ... »

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