Articles from Customer Service category

Can You Win The Customer Service War? — 2001-10-26
The importance of customer service is always talked about. However,many companies do not follow through with this important subject.Companies will spend an enormous amount of money on ... »
Dont Overlook The 3 Special Benefits Every Customer Wants From You — 2001-10-26
Every customer looks for 3 special benefits when they do business with you. They may not specifically ask for these benefits. But you're losing sales if you don't automatically provide all ... »
Give Them Service! — 2001-10-16
Are you losing sales because of poor customer service? Examine these scenarios: Scenario 1 - Offline Bingo! You thought that you had found the product you needed, but you wanted a few ... »
Online Customer Service Experience — 2001-10-11
The degree of customer focus that online consumer companies can achieve, and how much they value the customer relationship are increasingly determining their success or failure. It has ... »
Sorry But ....You Never Called — 2001-10-03
Hi, I think you will remember me. About 12 months ago I visited your beautiful Website, and bought Book 1 of the series called 'How To Persuade Your Customers To Buy From You For Life'. ... »
What Are YOU Doing to Keep Your Customers? — 2001-08-29
Not too long ago I ran a survey on my site asking visitors what their main complaints were about shopping for or finding information online. An overwhelming number of people said: ... »
"Hi. Im Your Customer. You Know, The One Who Pays Your Bills and Puts Food On Your Table." — 2001-08-10
I'm a pretty understanding guy. I always try to put myself in the other person's shoes when ever there is a conflict or problem. I understand that things happen. I understand that people ... »
Dont Cheat Your Customers Out Of Giving You Referrals — 2001-08-10
Remember a time when you shared information with someone important to you, like a friend, family member or loved one, about a great deal you got, an awesome experience, a company, service ... »
Treat Newbies With The Respect They Deserve — 2001-08-01
One of the biggest untapped markets on the Web is the PC and Internet Newbie market. Yet most businesses people either ignore them, look down their noses at them, or 'suffer' their ... »
Is Your On-Line Business Customer Friendly? — 2001-07-25
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is ... »

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