Articles from Customer Service category

CRM and small businesses — 2001-07-24
CRM (Customer Relationships Management) appears to mean different things to different people. I haven't seen two definitions that really agree. The giant companies have many goals when ... »
Creating Great Customer Experience — 2001-07-20
Too often, Internet companies mount expensive ad campaigns and hire PR firms before they put their house in order. Thats why a lot of glitzy ads lead people to sites where the customer ... »
Customer Relationship Mismanagement — 2001-07-20
As many of you know, the wall between customer service and marketing is very, very thin. Especially when youre doing business online. And when youre talking about those two disciplines ... »
The Customer is number one! — 2001-07-20
Who doesnt know this already? Many businesses and business people know this to be true but how many really practice this philosophy? More importantly, how many Internet companies really ... »
Customer Service on the Web — 2001-07-18
The Internet has become absolutely huge! With all the e-businesses that have popped up over the last 5 years, its no wonder customers get frustrated. After all, we as business owners are ... »
Customer Service--Profit from it — 2001-07-18
As the holiday season is only a few months away, it is likely more stories describing consumers customer service woes when purchasing from e-tailers will surface. According to a new study ... »
Damage Control — 2001-07-18
Ooops! It happens to the best of us. You certainly didnt mean to, but youve managed to make a customer angry. Now what do you do? No one is exempt from those problems that creep up from ... »
Enhance Your Customers Experience — 2001-07-18
Nothing leads to customer loyalty more than a positive and fulfilling customer experience. A good experience is even more important in an e-business environment, where competition is just ... »
Good Customer Service is Worth Its Weight in Gold — 2001-07-17
How would you react if you contacted a company with a complaint you feel is valid and you received no answer? Or you finally get a representative on the phone and they lead you to believe ... »
Hit the Road, Jack! Giving Difficult Customers THE BOOT! — 2001-07-17
Have you ever heard the adage, "the customer is always right?" Yes? Well, it doesnt apply to home business owners and entrepreneurs. No, I havent lost my marbles. Its true. This CAN NOT ... »

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