Articles from Customer Service category

One-to-one Relationship Building - The importance of building one-to-one relationship with customers — 2001-07-12
The Internet is a fantastic way to have an international business with minimal investment. Many companies spend a lot of money to automate the entire customer interaction process. As your ... »
Retaining Customers Makes Cents — 2001-07-06
You WILL lose customers. It’s a fact of business. Knowing how and why this happens can provide the insight necessary to minimize this unfortunate event. You basically have two choices if ... »
Retaining Customers, Its The Little Things That Count — 2001-07-05
Every sales person has done it, taken a customers money, given them service, and never seen them again. However, is this the best way to grow your sales and your business? It typically ... »
Succeed with old-fashioned personal services! — 2001-07-05
The advent of Internet has been touted as a driving force that will level the playing field for both big and small players. This expectation has now been met following a recent report, ... »
Take The Focus OFF Your Customers — 2001-07-05
Through all our customer service training - whether formal or informal - weve been taught that we need to put the focus on our customers. Everything should be about them. All aspects of ... »
Acknowledge the Customers Complaint — 2001-07-04
Have you ever gone to the store to complain about an item that broke after one use? Or maybe, when you started to assemble it, all the parts werent included. As you stand there explaining ... »
The customer is number one — 2001-07-04
The title of this article seems like a clichй, "The Customer is number one"! Who doesnt know this already? Many businesses and business people know this to be true but how many really ... »
Absence makes the heart grow fonder... — 2001-07-03
However, in the world of business, this clichй may not necessarily be true. Sometimes it can be more like Out of Site, Out of Mind. Your existing clients are your most important business ... »
How many businesspeople remember to say Thank you in a special way? — 2001-07-03
Imagine this scenario: Your business friend--lets say his name is Mark--sends a client over to you that needs your product.The client loves your product and buys from you.What luck!! This ... »
The Customer Service Strategy — 2001-07-03
E-commerce Everyone reading this newsletter is very familiar with the power of the Internet. The Gartner Group Inc. says the business-to-business (B2B) Worldwide marketplace will grow ... »

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