Articles from Customer Service category

How to Get the Help You Need — 2001-07-16
Its just so maddening. After sending a request for help FIVE WHOLE DAYS AGO there is STILL no response! This is the Internet! If the webmaster *really* cared about his or her customers, ... »
How to Recognize Your Customers — 2001-07-16
The most profitable business is one that has loyal customers who purchase regularly and continue to buy for a long time. Such a business is usually more profitable than one that has many ... »
Anybody Wanna Buy From "Ol Shifty Eyes"? — 2001-07-13
What makes you trust one person yet not another? I mean "really". Here's how I, a Newbie, see it. What makes one person's "word" believable? Remember that saying, "A person's only as ... »
Indifference Makes A Difference — 2001-07-13
Let me tell you a story. My grandmother was recalling the one and only traffic ticket she received. As she went through the story, I remember her being fairly vague about the details. ... »
Is CRM Part of Customer Management? — 2001-07-13
Marketers who live and breath Customer Information Management already know that the analytical applications are proliferating at an incredible rate and that the choices are many and mostly ... »
Keep Your CSRs Happy to Keep Your Customers Happy — 2001-07-13
There is no doubt in my mind that being a Customer Service Representative (CSR) is one of the most demanding jobs today. Why? These dedicated professionals solve other peoples problems all ... »
Light A Fire Under Your Customers — 2001-07-13
Developing an effective ad takes a lot of steps. Most of them are pretty well known. Develop an interesting headline, support your headline with benefit-filled copy, close with an offer ... »
Make A Fortune By Using This 3 Word Phrase! — 2001-07-13
"Treat People Right!" Yes. Were you expecting some magic formula to riches? If yes, I have NOT disappointed you. This report will not go on into oblivion trying to explain why the ... »
Make Sure Your Clients Never Forget You — 2001-07-12
Letting clients forget about you is one of the single biggest mistakes you can make as a guru. But all too many gurus do just that, simply because they neglect to stay in touch with ... »
Marketing Beyond the CRM Concept — 2001-07-12
All this commotion and focus on CRM. Yet, it means something different to everybody. Some people we’ve talked to say CRM - in its simplest form - means a good mailing list. Others have ... »

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