Articles from Customer Service category

Referrals: Asking for Them, Getting Them, and Keeping Them, Part II — 2002-08-29
In part I, we talked about building your reputation for good service, gaining experience and confidence in what you do, getting out as a professional and letting people get to know you, ... »
Customer Service Notes — 2002-08-20
PERSONALITY PROBLEMS Personality problems that have nothing directly to do with computers often arise in the IT workplace.The trick, as always, is in understanding your clientele. ... »
Hiding behind the logo — 2002-08-09
Let us return now to those thrilling days of yesteryear, in the late 1990s, when dot-coms were arising from every basement, when startup loans were easier to get than a cold, and when a ... »
7 Tips for Winning Customer Appreciation & Loyalty — 2002-07-25
I am sure you have heard it before. The money is in your list. Follow up with your customers or your business will die. Here is a good list that will help you stay targeted in the right ... »
The Ultimate Business Success Tool - Service — 2002-07-25
What is the focus of your business? Actually deep down, what does your business really accomplish? If you look closely at any successful business, you'll find that it's main objective ... »
Power Your Profits With Price And Perception — 2002-07-08
People don't always buy based on the lowest price, but they do like to feel they're getting a good deal. If your aim is to give your customers value for their money... then your asking ... »
Customer Service: Beyond Company Policy — 2002-07-05
Theres more to customer service dealing with order fulfillment, returns, complaints and questions. Good customer service is based on respect and concern --- qualities that cant be spelled ... »
Crooked Pictures — 2002-07-03
We have a wonderful cleaning lady from Mexico. She and her daughter go through the house every week and leave it in tip-top shape. They are happy, polite, agreeable, and hard working. ... »
Explanations: a Good Idea? — 2002-07-02
When a customer has a problem, do you go out of your way to explain to them what happened? It isn’t always a good idea, especially if it’s . Now I’M going to explain! I recently went for ... »
Extra Rice — 2002-07-02
Have you ever been to a Chinese restaurant? Of course you have! And did you ever take your leftovers home? Naturally! Did they give you extra rice? Hmmmmm. Frankly, to me, that’s what ... »

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