Articles from Customer Service category

Are You Doing a Good Job? — 2002-06-26
I’ll bet that you are really good at what you do. You are conscientious, creative, and hard working. You would never short-change your customers or give them less than 110 per cent. Right? ... »
How to be a Good Customer — 2002-06-21
There is plenty written about how to GET good customers and how to KEEP good customers, but what about how to BE a good customer? Do you really WANT to be a pain? Do you really WANT other ... »
Learn to Learn — 2002-06-21
Marlon was a wonderful farrier. He came every 6 weeks or so to trim the horses’ feet and make special shoes for one of them. A good farrier is critical to a horse’s overall health ... »
SERVICE, SERVICE, SERVICE! — 2002-06-20
Are you scratching your head wondering why you arent doing so well with your Internet business? After all, youve registered a catchy name that you own all by yourself, not a ... »
Training Your Customer Service Organization — 2002-06-14
Your customer service training should include every existing and new employee. It should also include specific times for review, evaluations and additional training. Be sure the ... »
6 Steps to Great Customer Service — 2002-06-07
In all of my reading of sales, marketing, and other materials that include the topic of customer service, I have noticed a trend. In my own business, I have also noticed a trend of things ... »
How to Write Customer Service E-mails Like a Pro — 2002-06-04
Sometimes as part of my work Im asked to mediate between customers and website owners in dispute. As such, I get to read e-mail correspondence between both parties and Im often appalled ... »
No Question Is Ever Silly — 2002-05-31
It's always a good thing when people ask questions. Questions regarding your business, or service, or product. The Internet is ever growing, and thousands if not millions are logging on ... »
Business Is All About Service And Support — 2002-05-14
About five years back, MBE (Mail Boxes Etc.) had some 3000 stores about the country. Their goal was to have 5000 by the year 2000. They managed to get to 4700, which is very close, and ... »
10 Ways To Form Lasting Customer Relationships — 2002-05-07
A profitable business starts and ends with the customer. Without this focus your business fails to deliver what the customer wants. By placing the customer at the center of all your ... »

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