Articles from Customer Service category

Delight your customers and keep em coming! — 2002-05-06
Customer service is the unglamorous but surprisingly fun side of marketing. Promotion gets you customers. Service lets you keep their loyalty and their money. These tips come from my new ... »
10 Secrets For Writing Killer Complaint Letters — 2002-04-12
Complaint letters arent always fun, but sometimes they need to be written. In many cases, if people dont complain, the problem agency at fault (i.e. company or government) wont even know ... »
Internet Marketing Strategies -- Customer Follow Up Part ten of ten — 2002-04-04
Following up with your customer, once you've made a sale, is an important part of providing good customer service. Not only is it an important part of developing a good relationship with ... »
How One Small Businessman Uses the Web to Improve Customer Service — 2002-04-02
Forget reaching out to the world marketplace. The greatest benefit the Internet gives the small business is the ability to improve customer service. Here's the story of how one businessman ... »
Putting The — 2002-03-26
The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of ... »
Are You Driving Your Customers to Your Competitors? — 2002-03-11
It makes my teeth ache when I am ignored. How many times have you emailed a business and never received a reply? My guess is: plenty. I can sympathize with you; in this day and age of ... »
PUT ON A HAPPY FACE: Confidence is the Key! — 2002-02-12
Every time you turn on a radio or TV these days, you hear doom-and-gloom news about the US economy. As a businessperson, it's hard NOT to get discouraged. However, we need to do exactly ... »
Kissing & Hugging Your Customers — 2002-01-30
You have to convey (portray) ease and simplicity to enable people to perceive their own capabilities. Limit your options -- there are too many choices! Those two statements are all part ... »
BE A PERSON OF YOUR WORD — 2002-01-16
There is an adage my father used to tell me all the time - "Youre only as good as your word." In other words, when it comes right down to it, it doesnt matter what youve said; what ... »
DO YOU PROVIDE CUSTOMER — 2002-01-16
I looked up the word "service" in Merriam-Websters online dictionary, and I found that one of the definitions listed for service is: contribution to the welfare of others. Keep this in ... »

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