Date: 09/01/05 (Open Source)    Keywords: crm

CRM is mission-critical, even for small businesses. It's a major expense, and can be a major differentiator. If you can save money and gain more control over your system with open source, should you take the risk and take the plunge?

Source: http://blogs.zdnet.com/open-source/?p=429&part=rss&tag=feed&subj=zdblog