Date: 06/27/07 (WebDesign)    Keywords: web, hosting

Background
Ok... I posted a few days ago about my problem I was having with my sites, www.pinup-parade.com and www.rockinscene.com. I posted on here because I thought it might've been my lack of skillz which had caused the problem.

I use cirtexhosting.com... but not for much longer, I feel!

I know this isn't about webdesign, but I assume most/some/one or two of you will know about this sort of thing. Basically... some people can get on the websites fine, and others can't - it seems that the site takes ages to load and then times out.

The Corresondance
I reported this to the Cirtex Hosting people, and after jumping through the hoops of trying to convince them that there really *is* a problem ("Hey, we can see it fine here. You need to check your ISP" - is *not* what I wanted to hear!), they seemed to figure out that it was their firewall which was the problem.

So they did something to it, and everyone could get the sites to load. But then... yesterday evening, they couldn't again. I contact them....

Cirtex: Can you please try as we have cleared our firewall.
Me: Was it your firewall that caused the problem before? I'm able to get on the site perfectly, but it's just other people who are telling me they can't - and it's all the same people as last time who couldn't! I'll have a look in the latest visitors thing and see if I can spot anything....
Cirtex: We will put the ticket on hold until you get back to us.
Me: I'm not really sure how to go about diagnosing something like this, but it looks like the 304 error is back in town. (I don't really know what 304 means....)
Cirtex:We have checked it with multiple locations and all working fine, you can try a test in http://proxify.com . (So what??? It doesn't answer the problem for the people who can't get it to load!)
Me: One of my friends who was having trouble says she's got on it now - but I really don't want this to keep happening every few days! (It reappeared again mid-morning...)
Cirtex: Let me know the list of gateway IP addresses of your friends so that I will whitelist it in our firewall. This will be a permanent fix.

WTF?
Ok... whitelist their firewall... what does this mean?

the other thing is... I'm not doing a website "just for my friends". I want anyone, anywhere, who's interested in my sites, who clicks on a link to it or whatever, to be able to get to it. why is this so hard???? Have I been misinformed as to the purpose of the internet????! WTF is going on????

Please, please tell me what they're on about... my hair's turning grey... :(

Source: http://community.livejournal.com/webdesign/1271463.html