Date: 10/03/07 (WebDesign)    Keywords: web

Sorry, just need to vent my spleen a little here. I just got off the phone with Network Solutions' customer service and I am displeased.

Back story: my boss gave me the task of organizing all our domains, so I started with a whois query to get the basics, print it out and put all the password and account info in one place. This isn't a problem until you introduce Network Solutions to the mix.



I have at least 20 of my clients domains listed with them, and at some point I must've crossed a magical number and have gotten my IP address black listed because I'd done too many inqiries.

I emailed their whois department and they respond 4 days later that after 24 hours I should be fine. But if I want to become an affiliate or reseller of their services I can have free reign on their whois system.

Yeah, Not so much. a) that was JULY. and I'm still blocked. b) if you pissing me off, why am I trying to sell your services??

I've emailed them a few times since then and I guess they've decided I'm not worth it and just haven't emailed me back. So I finally had enough and took things to customer service. After being on hold on and off for an hour, talking to a girl who didn't really sound like she knew what she was doing, I was told there's absolutely nothing I can do.

Apparently they keep their blocking recording engraved in marble somewhere because there's no way to get my IP removed. Which is especially crap because supposedly it refreshes every 24 hours (as they keep telling me)

RAR.

I feel a little bit better now, just for being able to un-recommend their services to a bunch of web designers. Hah.

Source: http://community.livejournal.com/webdesign/1317569.html