Date: 09/24/06 (Computer Help)    Keywords: software, asp, virus, web, spyware, google

*cross-posted*

So I'm trying to reinstall iTunes and I'm having a lot of problems with it.

All the support sites for the software point back to eachother. Here's what the error message is that I'm getting.

http://img.photobucket.com/albums/v74/enflamedphoenix/1.png

So I googled that and saw that it's an issue with installshield. So I go to the installshield site at http://consumer.installshield.com/kb.asp?id=Q110641 and see how to fix the problem. So I go to the place where you fix the problem and follow the instructions at http://consumer.installshield.com/kb.asp?id=Q108322.

Ironically enough, that causes the original error again. After the first error in iTunes shows up, I get this error: http://img.photobucket.com/albums/v74/enflamedphoenix/2.png

I've uninstalled iTunes and Quicktime. I've used spybot and adaware and antivir to check for spyware or viruses. I've registered files per the installshield website. I've used Windows Installer to delete any quicktime or itunes installer files. I just can't seem to get it to work. I don't know what else to do. I would like to be able to use my ipod haha

If anyone has any advice for me to try?

Source: http://community.livejournal.com/computer_help/690778.html