Date: 08/19/05 (Computer Help)    Keywords: no keywords

I have this HP pavilion a819n running Windows XP Home Edition, version 5.1. 2600 Service Pack 2. The computer came from someone that is no longer with us and I haven't found a Windows XP CD.

When I boot-up it displays the wallpaper, then the desktop icons but while trying to load the tool-bar all the desktop icons disappear, the toolbar disappears. If you right click on the desktop nothing happens but you can press ctrl alt delete and the Windows Task Manager appears. It usually says Norton is running and sometimes that HP updater, (or something like that,) is also running.

Here is the error message that displays seconds after the computer messes up.


EXPLORER.EXE - Application error

The instruction at '0x747214ba' referenced memory at '0x747214ba'. The memory could not be 'written'.

Click on OK to terminate the program
Click on CANCEL to debug the program

Pressing cancel doesn't seem to do anything.

If I press Start on the toolbar when it is there and if I am quick enough I can access the control panel which will work and I have used some icons on the desktop to open the programs and they also work but the Help and Support Program is the only thing I can find that isn't functioning, (other than the destop applications.)

I have tried some tests that the PC Doctor does, like scanning the hard drive for errors but everything checks out ok.

I do have a Compaq Presario that has a Compaq System and Application Recovery Windows XP Home Edition CD but I don't think it would help. Would it?

Source: http://www.livejournal.com/community/computer_help/468905.html