Date: 09/24/05 (Computer Help)    Keywords: software

Hey all.

Just hoping for a a few tips, maybe a little insight into a problem I'm having with WinDVD 5 Gold.

I purchased this software, own the original disc, and for the most part...the program works ok.

However, there are a few random dvds that, when played on WinDVD, the picture is completely black. There is audio, I can tell the menus are being navigated to, but just no picture. Ironically this only happens with my absolute favorite dvds - (Velvet Goldmine and The Adventures of Pete and Pete Season One *headsdesk*) Other dvds seem to play fine. NTSC and PAL formats both play fine...I can't really figure out what might be different with those two dvds other than I want to watch them more than my other ones. ;)

Now when I go to close WinDVD, there is a brief image of whatever should be visible - as in whatever screen the dvd has navigated to. Usually a main menu. But on restarting the program, nothing improves.

I have tried to uninstall and reinstall the program, but for some reason I get a "Socket Error" telling me that critical files are missing and to please insert the original disc for uninstall. Of course, I'm at a loss because I am using the original disc purchased retail.

Note: I don't know if this makes a difference, but none of the boxes under the "video" tab of my player's Setup are checked.

I've contaced Intervideo several times and they've proved only somewhat helpful. I'm really not looking forward to going through all that mess again, so I thought I might seek a few opinions here in hopes of solving my problem before diving into another long customer service quest.

If you need any details about my computer and such, just lemme know. I really appreciate the feedback.

Thanks in advance!

Source: http://www.livejournal.com/community/computer_help/493136.html