Date: 10/20/05 (Computer Help)    Keywords: microsoft

Hello, you may remember me last week asking about my computer. Well, I took it back to the shop when it stopped working all together and they install a new CPU chip for me because the other one had burnt out.

Unfortunately I'm still having problems, The Sims 2 still isn't working, it either gives me the warning 'This program has crashed' or the computer restarts and I get a Windows message about how I have a serious problem. As far as I can tell the problem has to do with a driver, but it won't say which one, I opened Device Manager and updated all the drivers that I could, but it still won't work.

Also, more worryingly, my USB ports are no longer working. They were before, but now the computer won't pick them up, so I can't use my optical mouse or my memory sticks. I've tried to update the BIOS and various other things suggested by Computer Help Boards on the net, but nothing seems to work.

Does anyone have an idea what might be the problem? I don't whether to take the computer back to the shop because they really seem to have crapped it up, I've also injured my ankle and can't get down there myself. Do you think though I should take it back, complain and threaten to call the Department of Fair Trading? Especially since the computer was working fine before I took it there.

Any help is appreciated, thanks :O)

Edit: Computer Specs Just in Case

Processor AMD Athlon(tm) XP/MP/4 1472MHz
Display Card NVIDIA GeForce3 Ti 200
Memory 1280MB
Operating System Microsoft Windows XP
Free Disk Space 16.53GB
Display Card Memory 64MB
Display Driver Version 5.2.1.6
DirectX Version 9.0c
Optical Drive CD/DVD
Sound Card Avance AC97 Audio

Source: http://www.livejournal.com/community/computer_help/513238.html