Date: 05/16/06 (Java Web)    Keywords: crm

CRM vendors aren’t following good CRM techniques themselves, according to a new report from The Customer Respect Group (TCRG). Oh the irony! CRM vendors in the study ignored 27 percent of email inquiries, leading them to score below average-5.6 out of 10, versus 5.7 for all industries-on the Customer Respect Index (CRI). The had the poorest [...]

Source: http://blog.taragana.com/index.php/archive/crm-firms-dont-follow-crm-best-practices/