Date: 02/20/06 (Computer Help)    Keywords: software

hello, i'm sarah and i just joined. i need some help.

i apologize in advance if anything like this has been addressed recently, i'm just kind of desperate and totally confused and i've been searching the internet for answers to no avail, so i may have overlooked something here. but here's my problem.

my mom has a HP laptop and a few weeks ago, the touchpad just stopped working. i tried the wireless mouse we have with it, and it worked fine, so i put off trying to fix the touchpad because she was fine using the mouse. yesterday, i found a possible solution to the touchpad problem. first, it said to try and see if the touchpad would work in safe mode. so i turned on safe mode, and it didn't work. then i restarted the computer, but then the mouse wouldn't work either. i've tried restarting over and over, and i've tried both safe mode and normal mode, but neither the touchpad nor the mouse work at all anymore. i don't know if this is a software issue or a hardware issue or if the two are even related. i unscrewed some things and looked at as much as i could, but nothing seemed obviously wrong and so i put everything back together and now i'm just completely baffled. i can't mess around with settings on the computer because, obviously, my touchpad and mouse don't work.

any ideas? taking it somewhere to find out what's wrong and try to get it fixed will be a last resort and something we may not be able to do for a while because we don't really have the money, so anything i may be able to try at home right now would be great. thanks in advance. :)

Source: http://community.livejournal.com/computer_help/589509.html